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DL-044 · Case study

Vendor chargeback reconciliation for an international distributor

A distributor supplying Amazon Retail needed to connect deductions and payment discrepancies to its finance system.

Client
Name withheld
Location
Singapore
Industry
Wholesale distribution
Capabilities
01Audit03Build
01

Challenge

  • Vendor deductions were manually reconciled against invoices and shipment records.
  • Finance teams lacked a consistent way to identify potentially disputable charges.
02

Environment

  • Amazon Vendor Central, financial exports and supporting shipment documentation.
  • Microsoft Dynamics 365 Finance and internal accounts receivable workflows.
03

Intervention

  • Mapped available deduction, invoice and payment data into a common finance model.
  • Designed matching rules for invoices, purchase orders and shipment references.
  • Created an exception-review workflow with evidence collection and approval stages.
04

Outcome

  • A structured deduction investigation process rather than disconnected spreadsheets.
  • Better traceability between Amazon financial records and internal transactions.
Financial data reconciliation, exception classification, evidence review and approved case handling.VENDOR CENTRALDeductionsFINANCE MODELCommon dataMATCHINGInvoices / POsEVIDENCE REVIEWApprovalDYNAMICS 365Finance
  1. 01VENDOR CENTRALDeductionsFINANCE MODELCommon data
  2. 02FINANCE MODELCommon dataMATCHINGInvoices / POs
  3. 03MATCHINGInvoices / POsEVIDENCE REVIEWApproval
  4. 04EVIDENCE REVIEWApprovalDYNAMICS 365Finance
Fig. 01Vendor deduction workflowFinancial data reconciliation, exception classification, evidence review and approved case handling.Scale NTS

Stack and services.

Stack02

  • Amazon Vendor Central
  • Microsoft Dynamics 365

Services used01

Tell us what has to work.

A senior engineer reads every brief. Describe the system, what it runs on today and what happens when it fails.

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